Photos

Doug Boock

Kelly Roe, manager of the Shop and Go convenience store in Galva, stands among aisles in the store Friday. Shop and Go has confronted the sagging economy by focusing on customers and their needs.

  

Yellow Pages

By Ryan Billingsly and Doug Boock
Posted Mar 04, 2010 @ 11:56 AM

It’s been over a year since the start of the downfall of the economy, but how have Galva businesses survived - or thrived - so far?

Delicate Details, a Galva consignment shop, has seen a 30 percent increase in business, owner Sue Torbert said.

“I’m seeing more customers - both new and old,” Torbert said.

Meanwhile, she helps cut expenses by setting her furnace thermostat timer to keep the heat low on Sundays and Mondays, when the shop is closed.

At Shop and Go, a Galva convenience store, management has put a focus on its customers.

“I’d say monitoring the fuel market and buying it at prices that allow us to pass on as much savings as possible to our customers,” said manager Kelly Roe of one way her business has dealt with the economy.

“We’re focusing on what our customers want and need, to cut back on overhead,” Roe explained. “You rule out what you don’t need and focus on what your customers are really asking for.”

For the rest of this story, see the March 4 Galva News.


 

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